Taxi dispatch software
Taxi Dispatch Software for Taxi Operators
BookTaxiService is taxi dispatch software for taxi operators in Australia and New Zealand, and dispatch runs inside the same system that takes the booking.
Assign drivers manually or use eligible automatic and offer-based dispatch options, while drivers receive work and update trip progress through the driver web portal.
Prefer a walkthrough first? Book a demo.
Definition
What Is Taxi Dispatch Software?
Taxi dispatch software is the system a taxi operator uses to give confirmed bookings to drivers and follow each job to completion. BookTaxiService is taxi dispatch software for operators in Australia and New Zealand. Dispatchers can assign drivers by hand, the Growth plan adds automatic and offer-based dispatch, and drivers update each job’s trip status in a web portal, with nothing to install from an app store.
Capability map
Connect Confirmed Bookings With Driver Operations
-
Allocate bookings
Assign a driver manually or use eligible automatic and offer-based dispatch.
-
Find eligible drivers
Automatic dispatch uses configured driver availability and recorded location to find drivers for ASAP and scheduled work.
-
Offer work to drivers
Drivers can view jobs and respond to dispatch offers through the web portal.
-
Follow trip progress
Track the operational sequence from driver assignment through arrival, passenger collection and completion.
-
Connect booking intake to dispatch
Move confirmed customer work from the booking workflow into driver allocation.
Dispatch board
Allocate Work From the Operator Workspace
The dispatch board gives the operator a working view of bookings that need to move through driver operations.
Assign drivers yourself or, where the account is entitled and configured, use automatic and offer-based dispatch. For ASAP and scheduled work, automatic dispatch can find eligible drivers using configured availability and recorded location.
Drivers can then view jobs, respond to offers and update progress through the driver web portal.
Operational fit
For Operators Allocating Work to Drivers
Taxi operators can use the dispatch workflow to move confirmed bookings from the office to drivers and follow their operational status.
Operators handling corporate bookings can connect company booking requests with the same downstream booking and driver workflow.
Buyer’s guide
What Should You Look for in Taxi Dispatch Software?
-
How much control does the dispatcher retain?
Automatic allocation isn’t automatically better. Check whether staff can assign work directly as well as use automated workflows.
BookTaxiService lets dispatch staff assign a confirmed booking to a driver by hand. Automatic and offer dispatch start on the Growth plan, subject to configuration and entitlement, which you can choose on the plans page.
-
How does the system decide which drivers are eligible?
Ask what “automatic dispatch” actually means rather than accepting an AI label.
BookTaxiService automatic dispatch applies the operator’s availability rules at pickup time and ranks eligible drivers by their recorded coordinates, with distance measured in a straight line rather than by fastest route. Drivers without a configured schedule can remain eligible. For ASAP work, BookTaxiService only offers the job to, or auto-assigns it to, drivers who are online, and scheduled group offers use different eligibility checks.
-
What can the driver actually do?
The driver side matters as much as the dispatch board. Check how drivers receive work, respond and report trip progress.
BookTaxiService gives drivers a web portal where they view jobs, respond to offers and update trip status, with nothing to install from an app store.
-
Can you control who becomes an active driver?
Driver onboarding should not mean anyone with a link immediately enters active operations.
BookTaxiService lets drivers submit their details, and optionally a licence image, through an invitation flow for the operator to review. BookTaxiService keeps new driver self-signups inactive until that review is done.
-
Does dispatch connect to the booking record?
Avoid a dispatch tool that creates another isolated operational record unless that’s deliberately what you want.
BookTaxiService runs dispatch within the booking workflow, so in the normal trip sequence a confirmed booking moves from driver assignment through the trip-status updates: driver on way, arrival, passenger on board and completion.
-
Does the software fit your market and account tier?
Check geography and entitlement before evaluating the clever stuff.
BookTaxiService self-serve registration supports taxi operators in Australia and New Zealand as of October 2026, subject to plan availability. BookTaxiService automatic and offer dispatch start on the Growth plan, and cross-tier dispatch cascading needs a higher tier.
Deployment
Running in Production With an Australian Taxi Operator
BookTaxiService runs the live booking, dispatch and payment workflow for Premium Taxi Service, an Australian taxi operator, through its own branded booking page. One operator, running for real. Read how Premium Taxi Service runs its dispatch on BookTaxiService.
Connected platform
Dispatch Works as Part of the Booking Operation
Taxi dispatch software FAQ
Questions Operators Ask About Taxi Dispatch Software
What is taxi dispatch software?
Taxi dispatch software is the tool that connects confirmed bookings with driver allocation and job progress. BookTaxiService covers both sides: dispatchers assign drivers by hand, and automatic and offer-based dispatch are available from the Growth plan.
Can taxi dispatch software assign drivers automatically?
BookTaxiService assigns drivers automatically on eligible plans and configurations, with automatic and offer-based dispatch starting on the Growth plan.
How does BookTaxiService select drivers for dispatch?
BookTaxiService selects drivers for automatic dispatch using the operator’s availability rules and recorded coordinates, and ranks distance in a straight line rather than by fastest route. BookTaxiService only sends ASAP offers to online drivers and only auto-assigns ASAP work to online drivers, while group offers and manual assignment follow different eligibility rules.
Do drivers need a native app?
BookTaxiService drivers work from the driver web portal, where they view jobs, respond to offers and update trip progress, so there is nothing to install from an app store.
Can I still assign drivers manually?
BookTaxiService supports manual driver assignment, so dispatch staff can allocate a job themselves instead of relying on automatic allocation.
Can drivers sign themselves up?
BookTaxiService lets drivers submit their information through the signup or invitation workflow, and keeps new self-signups inactive until the operator has reviewed them.
Can New Zealand operators register for BookTaxiService?
BookTaxiService self-serve registration supports taxi operators in New Zealand as well as Australia as of October 2026, subject to plan availability.
Choose the BookTaxiService Plan That Matches Your Dispatch
Compare the BookTaxiService plans, pick the one that fits how you allocate work, and create your operator account online.
Prefer a walkthrough first? Book a demo.