Taxi booking software
Taxi Booking Software for Taxi Operators
BookTaxiService is taxi booking software for taxi operators in Australia and New Zealand that carries a customer’s request through pricing, payment and dispatch in one operator workspace.
Take booking and quote requests through your website or operator booking page, calculate fares from configured pricing, accept supported online payments and manage each booking through the admin platform.
Prefer a walkthrough first? Book a demo.
Definition
What Is Taxi Booking Software?
Taxi booking software is the system a taxi operator uses to take bookings and quote requests, price each journey and pass confirmed work to dispatch. BookTaxiService is taxi booking software for operators in Australia and New Zealand. Customers book through a form on the operator’s website or a shared booking link, configured fares can use fixed or distance pricing with hourly pricing from the Growth plan, and card payments use the operator’s own Stripe account.
Capability map
From Customer Request to Operator Workflow
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Accept bookings and quote requests
Put a booking form on your website or share your operator booking link.
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Calculate configured fares
Use fixed, distance and hourly pricing with configured surcharges, fees and extras.
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Take supported card payments
Process customer fares through your own Stripe account and manage invoices and refunds.
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Move confirmed work into dispatch
Once a booking is confirmed, allocate a driver and follow the job through its operational statuses.
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Handle business customers
Give company administrators access to bookings, employees, invoices, balances and policies.
The booking experience
Give Customers a Direct Route Into Your Booking System
Customers can enter their journey through your booking experience, including route details and available service options configured by the operator. Not sure whether to embed the form on your site or share a link? Read embedded booking form or hosted booking link.
Where automatic pricing can resolve the journey, fares can be calculated from your configured rates, fees and extras. Quote-based journeys remain available where a fare requires operator input.
Customers can also sign in on your operator booking page to view their bookings, with online payment available for supported booking and quote-acceptance paths.
Operator use cases
Built Around Operator Booking Workflows
For taxi operators, the booking system connects customer requests with the office workflow that manages them.
For operators handling corporate work, separate company functionality supports employees, booking requests, balances, billing policies and invoices.
Buyer’s guide
What Should You Look for in Taxi Booking Software?
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Does it support the booking paths you actually sell?
Check whether the software handles instant bookings, quote requests or both, and whether different services can follow different paths.
BookTaxiService takes both instant bookings and quote requests, but Starter’s public booking widgets are quote-only by default and instant booking is available from the Growth plan when enabled. A journey that BookTaxiService cannot price automatically can require a quote.
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Can pricing reflect how your operation charges?
Look beyond a basic per-kilometre calculation. Check fixed fares, distance pricing, hourly pricing, fees, surcharges and extras against your actual pricing model.
BookTaxiService prices journeys with fixed and distance pricing plus the operator’s configured surcharges, fees and extras. BookTaxiService adds hourly-rate configuration and its other advanced pricing controls from the Growth plan.
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What happens after the customer submits?
A booking form isn’t much use if the office then has to rebuild the booking elsewhere. Check how customer requests enter the operational system.
BookTaxiService sends booking and quote requests into the operator workflow, and confirmed bookings can then be allocated to a driver and tracked through to completion.
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How are payments handled?
Ask whose payment account receives the fare, when payment can be captured and how refunds and invoices work.
BookTaxiService processes card payments through the operator’s own Stripe account, using the Stripe keys the operator configures. Immediate capture is the default, other configured capture policies are available, and BookTaxiService supports full and partial booking refunds and customer invoices.
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Where can you actually register and operate the account?
Don’t confuse a globally accessible marketing site with supported operator onboarding.
BookTaxiService self-serve operator registration supports Australia and New Zealand as of October 2026, subject to an available self-serve plan. Operators in either country can compare the plans and sign up online.
Deployment
Running in Production With an Australian Taxi Operator
BookTaxiService runs the live booking, dispatch and payment workflow for Premium Taxi Service, an Australian taxi operator, through its own branded booking page. One operator, running for real.
Connected platform
Booking Is Only the Start of the Job
Continue into the parts of the platform that manage what happens around and after the booking.
Taxi booking software FAQ
Questions Operators Ask Before Choosing Booking Software
Can customers book a taxi online?
BookTaxiService lets customers book a taxi online through a booking form embedded on the operator’s website or through the operator’s booking link. BookTaxiService Starter takes quote requests through its public widgets by default, and instant booking is available from the Growth plan when enabled.
Can customers request a quote instead of booking instantly?
BookTaxiService lets customers request a quote instead of booking instantly, and supports offered options and online quote acceptance on the same booking.
Can taxi booking software calculate fares automatically?
BookTaxiService calculates fares for supported journeys from the operator’s configured fixed and distance rates, plus hourly rates from the Growth plan and any applicable fees, surcharges and extras. BookTaxiService still sends some journeys to a quote when the fare needs operator input.
Can customers pay when they book?
BookTaxiService takes online payment on supported booking paths when the operator enables it, using the operator’s own Stripe account.
Can business customers make bookings?
BookTaxiService lets business customers book through corporate accounts, where signed-in company administrators can access bookings, employees, balances, invoices and policies.
Is BookTaxiService available outside Australia and New Zealand?
BookTaxiService self-serve operator registration supports Australia and New Zealand as of October 2026, subject to plan availability.
Can I sign up without booking a demo?
BookTaxiService has self-serve signup for taxi operators in Australia and New Zealand, so you can choose a plan and create your operator account online. A demo is there if you want a walkthrough first, but signup does not depend on one.
Choose a BookTaxiService Plan and Create Your Operator Account
Compare the BookTaxiService plans, pick the one that matches the booking paths you sell, and create your operator account online.
Prefer a walkthrough first? Book a demo.